Frequently Asked Questions
As the UK’s leading specialist travel agency for accessible holidays, we help wheelchair users, families, and people with a wide variety of accessibility needs find and arrange the perfect break. Below you will find answers to the most common questions about booking, accessibility features, UK and overseas destinations, and medical or insurance support. Whether you are looking for a UK cottage, an accessible hotel abroad, or a cruise with adapted cabins, these FAQs cover the essentials of booking and travelling with confidence.
Booking and Protection
Are my holidays ATOL and ABTA protected?
Yes. All our package holidays are ABTA and ATOL protected, giving you peace of mind when booking accessible travel through our UK-based specialist team.
Can I pay a deposit and settle the balance later?
In most cases, yes. You can secure your accessible holiday with a deposit and pay the balance closer to departure. We will confirm the exact terms when you book.
How do I request specific accessibility features?
Tell us your requirements (for example, wheelchair-accessible rooms, roll-in showers, grab rails, ceiling track hoists) and we will match you with suitable options and confirm details before booking.
Can I speak to an advisor before booking?
Absolutely. Our specialists can discuss your access needs by phone or email and recommend properties that fit them.
Accommodation and Equipment
Do you offer accessible cottages and hotels?
Yes. We arrange wheelchair-friendly cottages, hotels, and holiday parks in the UK and abroad, often featuring level access, wet rooms, grab rails, and on some occasions mobility equipment.
Do you offer wheelchair-friendly holiday parks and caravans?
Yes. We work with adapted caravans and accessible holiday parks, many with step-free access and accessible bathrooms, some caravan sites have swimming pool hoists too.
Can I book accommodation with a ceiling track hoist?
Absolutely. We have adapted properties with ceiling track hoists, profiling beds, and other specialist equipment.
Can I hire mobility equipment at my destination?
In many locations we can arrange hire of wheelchairs and scooters, hoists, shower chairs, and more, delivered to your accommodation or available on site.
What accessibility features can I request or check?
Common requests include step-free access, ramped or level entrances, doorway widths, roll-in showers, grab rails, shower seats, bed or toilet height, and hoist compatibility. We can verify critical details with the supplier before you book.
Are your holidays only suitable for wheelchair users?
No. While many of our customers use wheelchairs, we also arrange accessible holidays for people with visual or hearing impairments, hidden disabilities, and families travelling with carers. Tell us your specific needs and we will recommend suitable options.
Destinations and Travel
Do you arrange disabled holidays in the UK?
Yes. This is one of our most popular choices. From coastal cottages to city hotels, we offer accessible breaks across England, Scotland, Wales and Northern Ireland.
What about accessible holidays in Europe or further afield?
Yes. We arrange accessible breaks across Europe and worldwide, including adapted hotels and resorts in Spain, Portugal, Greece, Florida, and more. Head to the “Abroad” tab in the top navigation to view every destination.
Can I book an accessible city break?
Yes. We arrange wheelchair-friendly city breaks in the UK and Europe, including London, Paris, Barcelona, and more.
Do you offer accessible cruises?
Yes. We work with all the major cruise lines offering adapted cabins and wheelchair-friendly ships, and we will help you find the right cruise line to meet your needs.
Do you arrange group or supported holidays?
We do not arrange these directly, but we advertise supported group tours, coach trips, and specialist packages on behalf of another agency. When you submit an enquiry for one of their holidays it is sent directly to that agency.
Transport and Airports
Can I take my wheelchair overseas?
Airlines transport manual collapsible wheelchairs free of charge. Powered wheelchairs and mobility scooters can also be carried but must be pre-arranged with the airline. We need the chair’s measurements and weight at the enquiry stage so we can provide a suitable quote.
Can airport assistance be arranged?
Yes. We will arrange this for you and can allocate seats if required. Additional charges may apply. Assistance can cover check-in through to boarding.
Can accessible transfers be arranged at my destination?
In many locations, yes. We can organise adapted taxis or wheelchair-accessible transfers from the airport to your accommodation.
Can I fly with a mobility scooter or powered wheelchair?
Often yes, but battery type, size, and weight restrictions apply. Tell us your wheelchair details and we will coordinate with the airline on your behalf. We need the chair’s dimensions and weight at the enquiry stage so we can provide a quote with an airline that is suitable for your equipment. This applies whether you use a mobility scooter or a powered wheelchair.
Medical and Insurance
Please note: we do not sell or provide insurance directly and we are not authorised to give insurance advice. However, we recommend having travel insurance for every trip, especially to cover cancellation or medical emergencies. We can point you to trusted providers who offer policies for travellers with pre-existing medical conditions and specific accessibility needs.
What do I do with my medication when travelling?
Bring enough for your trip plus a buffer. Carry a prescription, check airline rules on liquids, and keep essentials in your cabin baggage.
Do you provide travel insurance for disabled travellers?
We do not sell or provide insurance directly, but we can point you to trusted providers that offer policies for people with medical conditions and accessibility needs.
What happens if I become ill while on holiday?
Facilities vary by destination. We strongly recommend travel insurance. We can also research resorts near medical centres if this is a priority for you.
Assistance Dogs
Are assistance dogs welcome at your accommodations?
Many of our hotels, cottages, and cruises welcome registered assistance dogs, and some also offer facilities for travellers with visual or hearing impairments. Let us know when enquiring so we can confirm this with the supplier.