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Frequently Asked Questions

We are the experts in arranging travel for passengers with medical conditions and disabilities. Not sure on something or have a question; then just ask us, we aim to ensure you are 100% happy with every detail of your holiday from the time of booking until you return home.

Travelling with a medical condition or disability

Always consider if the climate/terrain you are going to is suitable for your level of fitness.
Consider purchasing some medical alert jewellery – there are many types available.
If you are going to a non English speaking country why not consider having a letter translated which explains your medical condition.
If you would like to be in a resort close to a medical centre then please let us know.

I need help getting to and onto the aircraft – can this be arranged?

Airport assistance can be pre booked and arranged free of charge through ourselves. Assistance can be provided from the check in desk straight through to escort you to the aircraft. Assistance with boarding can be provided upon making your reservation and accessibility form will be sent to you to ascertain all your mobility needs. At selected airports on board hoists can be arranged to assist you into your seat.

What do I do with my medication?

We recommend that you take sufficient medication on board with you for the first couple of days of your holiday. This will ensure if their are any unexpected delays you will have enough medication to cover this time. We advise you to take a prescription detailing all of your medication being carried - it is important to know different countries have different rules surrounding medication. If in doubt please check with you doctor or travel clinic. As there are currently restrictions on taking liquids through security, they may test any liquid medication you are taking onto the aircraft so remember to check in early!

Can I take my wheelchair overseas?

We can arrange with airlines free transportation of a manual collapsible wheelchair. You can stay in your chair up to boarding the gate and it will then be stored in the aircraft's hold, alternatively you can check your wheelchair in with your bags and use an airport wheelchair to the aircraft. For the transit of electric wheelchairs and scooters we recommend you contact us on 0161 804 9898 as each airline has different policies.

I need an accommodation that offers disability equipment in my accommodation – do you have this?

We offer many purpose built properties that have adaptations with a wheelchair user in mind, these include wheel in showers, grab rails, shower chairs, electric beds, hoists. Where these are not fitted as standard we are able to hire them in to offer more accessibility. Call us on 0161 804 9898 and discuss your requirements with one of our experienced travel consultants.

I need oxygen on the aircraft and while in resort - is this available?

There are various rules and regulations relating to the carriage and oxygen on planes. Please call 0161 804 9898 to discuss further. In most resorts there may be suppliers where you can pre arrange in advance.

What happens if I am ill while on holiday?

Generally there are various medical facilities in and around resorts these can vary dependent on destination. We strongly advise you to take our travel insurance to cover your health abroad as the closest medical facility may be private and involve costs for treatment that you may be able to recover through your insurance policy. Contact our insurance provider for a quote -  Fish Insurance

What happens if I am running out of my medication while overseas?

We recommend that you take adequate medication to cover your holiday whilst also allowing extra for unexpected eventualities. It is advisable to take a copy of your prescription / list of all of your medication including amounts, should you loose or run out of it whilst overseas. Please note medication brand names may vary from country to country. Should you run out of medication you will need to contact a local pharmacy or health centre immediately who will advise further action.


Our advice and frequently asked questions intend to be an aid to travel planning, health care experiences and facilities can vary from country to country.